TCS Telecom Expense Management Suite

Today’s overabundance of telecom choices is a multi-dimensional maze, and managing the associated expense is equally complex. TeleCommunication Systems, Inc. (TCS) offers Telecom Expense Management (TEM) to equip managers with tools and solutions to organize and reduce telecom expenditures. TCS’ TEM increases visibility and cost efficiency, empowering managers to introduce newer telecom technologies and redirect resources to other pressing needs.

TEM Features and Benefits

TCS approaches telecom expense management through a three-phased methodology that promptly delivers savings, efficiency, and control. TCS’ “Triple A” approach to total telecom management includes:

Audit to Action – creates immediate visibility into expenses and identifies cost savings through:

• Invoice, inventory, and infrastructure audits
• Association of individual users with numbers, devices, rates, and issuance dates
• Identification of unused or inappropriately used services for disconnection

Automation – identifies ongoing cost savings throughout the telecommunications lifecycle to:

• Introduce, implement, and integrate software solutions to automate procurement, provisioning – including Moves, Adds, and Changes (MAC); invoice processing and inventory management
• Design and maintain Web portals permitting managers to view the order status, usage, associated invoices, and expenses
• Outsource invoice management, including carrier coordination, invoice receipt, posting, aggregation, data normalization, and payment

Augmentation – assigns on-site staff who optimize the telecom lifecycle to:

• Manage and maintain existing network infrastructure, inventory, service procurement, support, and invoice processing
• Negotiate vendor contracts, measure vendor performance, and manage refunds
• Counsel and advise on end-user policies, technology transition, and network optimization

TCS evaluates each customer’s specific requirements and develops a detailed cost proposal for review and approval before beginning a project. Please contact us at 410-295-1420 or itsolutions@telecomsys.com for more information.

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