Real World Solutions

Real World Solutions: Emergency Response Services

Emergency Response Services are typically offered by auto clubs, and any other private or government entity needing to locate and dispatch help in an emergency situation. If needing roadside assistance, towing services, automatic vehicle location (AVL), and any other similar service, the speed of operations is critical. Locating stranded motorists and dispatching assistance in a timely manner is not only imperative for excellent service and customer satisfaction but also for customer safety. Players in this space recognize the importance of timely responses and typically integrate location-based services (LBS) into their applications and call center solutions.