Real World Solutions

Real World Solutions: Directory Assistance

Directory information service includes web-based, interactive voice response (IVR), and/or live operators to administer local and national residential, government and business listings. Offerings range from basic local business finders to comprehensive turnkey solutions. Convenience is important to today's telecommunications and web-based consumer. As a result, directory information service companies are starting to offer enhanced directory assistance. These are time-saving solutions with a wide variety of information content, including directory assistance, turn-by-turn driving directions, restaurant and hotel reservations, movie listings and other useful information, as well as helpful services such as personal assistant services, categorical searches and reverse directory look-up. Search capabilities may range from addresses, ZIP codes and other data for residential, business or government listings. Ensuring accuracy is crucial as incorrect address information costs companies time, money and business.